Fujitsu have announced the release of a new scanner, the Fujitsu fi-800R Image Scanner.
Whether at a bank, hotel, hospital or hire service counter, that first interaction at front of house can be all-important for customer satisfaction. Scanning ID and paper documents separately slows this process down, creates more work for staff and impacts customer experience.
Now one device can transform front desk operations for everybody. The versatile Fujitsu fi-800R scans and extracts data from passports (including Machine Readable Zones), ID and A4 documents without the need for additional accessories. Advanced dual path scanning technology improves customer service while reducing equipment expenditure.
Its innovative compact design is ideal for the front desk, saving space while allowing staff to stay in one place – so ID and documents never leave the customers sight. As you’d expect from Fujitsu, the fi-800R also offers fuss-free dependability. An Automatic Document Feeder with Active Separation Technology makes input smoother than ever, while Automatic Skew Correction eliminates feed errors. Our smart PaperStream software optimises images for downstream processes, as well as extracting information to enrich customer profiles. And with a 40ppm/80ipm scan speed, customers can get on with their day in record time.
All of this combines to create a seamless experience, where customer service meets customer satisfaction.
Designed for the front desk environment, combining passport, ID and document scanning. The latest model in the fi-Series delivers an innovative compact design with a state-of-the-art dual path mechanism that enables staff to complete all of their tasks in one place, meaning ID and documents never leave the customer’s vicinity.
Specially designed for the front desk, to:
Scan passports (including the Machine Readable Zone), ID cards and documents
Save your colleagues and customers time
Deliver a seamless customer experience
Featuring an Automatic Document Feeder with Fujitsu’s innovative Active Separation technology, the fi-800R makes input smoother than ever, while Automatic Skew Correction eliminates feed errors. The bundled Paper stream software optimises images for downstream processes, as well as extracting information to enrich customer profiles. Automatic Profile Selection, where staff no longer have to spend time sorting documents by sorting documents by format, and 40 pages per minute/80 images per minute scan speed means customers can get on with their day in record time.
How the fi-800R enables seamless service:
Space-saving deign and fuss free usability
Accurate paper feeding reduces burden on users
Software automates data extraction seamlessly into workflows
Taking up half the space of alternative solutions, the Fujitsu fi-800R is perfect for the front desk, or any other location where space is tight. Employing new staff in retail environments can be a challenge, ID capture to prove who you are is important, usually the documents are sent to a centrally managed HR department, this is usually done by post, the fi-800R can now help in these environments. The innovative U-turn path mechanism with Automatic Stacking Technology ejects paper back through the scanner, removing the need for a front output tray. Drastically reducing the machine’s footprint means the fi-800R can be used in spaces half the size of an A4 sheet.
Benefits:
Higher customer satisfaction scores
Increased customer yield
Increased footfall opportunities
More efficient data collection
Greater opportunity for upselling
Faster customer service times
Greater productivity
The Fujitsu fi-800R is the first scanner of its kind that doesn’t require a carrier sheet to protect passports, incorporating a return path mechanism that can process thicker items such as ID cards and passports including the MRX (Machine-Readable Zone) alongside A4 documents. In addition to the obvious benefits of saved time and effort, this means documents stay in sight of the customer – supporting GDPR compliance.
The Fujitsu fi-800R will be released within the upcoming weeks!
Please contact us or call us on 01785 785 655 for more information.
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